Shipping policy

A. Shipping

We generally only ship to the countries listed below. After an order is received, it is automatically forwarded to our warehouse and fulfillment center. All orders submitted on working days until noon, will be processed and shipped on the same day.

You will receive an email with shipping confirmation and tracking number after your order has been processed.

The carrier is chosen individually depending on the order size, weight and destination country. We do our best to ship every order CO2-neutral. Please see shipping costs for your destination country in the table below.

If your country is not listed below, please contact us via email at support@nuede.de. Please include your desired items, quantity, country of destination and zip code. We will try to find a carrier and get back to you with shipping costs.

Destination country / Area Shipping time * Shipping cost **  Minimum order to qualify for free shipping
Germany 1 day - -
Austria 1-2 days
11,90€
69€
Belgium, Luxemburg, Netherlands 1-2 days
11,90€
69€
Denmark 2 days
12,90€
69€
EU (remaining countries) 1 2-6 days
16,90€
69€
Liechtenstein 2 days
13,90€
69€
Europe (remaining countries) 2 2-6 days
20,90€
69€
Rest of the world 3 3-14 days
34,90€
-

 

* The information is non-binding standard delivery times in shipping days, based on experience for standard shipping from Germany. For express delivery, a delivery time of 1-6 days applies.
Note: Delivery on the mainland. Longer delivery times for deliveries to islands or to areas that are supplied via another country (exclaves) are possible.

** The indication is the shipping costs for standard shipping of packages up to 1kg. Shipping costs are based on parcel weight and will be calculated for you in the course of the payment process. You will see the final amount before checkout on the order review page.

1 Includes the following countries: Bulgaria, Estonia, Finland, France, Greece, Great Britain, Ireland, Italy, Croatia, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Czech Republic, Hungary, Cyprus

2 Includes the following countries: Albania, Andorra, Belarus, Bosnia and Herzegovina, Iceland, Macedonia, Moldova Republic, Monaco, Montenegro, Norway, San Marino, Switzerland, Serbia, Ukraine, Vatican City

3 Includes the following countries: Egypt, Algeria, Armenia, China, Georgia, Israel, Japan, Canada, Korea (North), Korea (South), Lebanon, Mexico, Qatar, Russia, Saudi Arabia, Singapore, Taiwan, Tunisia, Turkey , United States of America

Calculation of delivery date

Delivery period begins when payment is received. In case of bank deposit that is the day after the payment order has been placed with the transferring credit institution. For all other payment methods, on the day after the contract has been concluded and ends at the end of the last day of the period. If the last day of the period falls on a Saturday, Sunday or a public holiday recognized by the state at the place of delivery, the next working day will take the place of such a day

I. National shipping within Germany

We offer free same-say shipping within Germany!

II. International shipping

We deliver to all countries listed in the shipping table. Our shipping costs are weight-dependent and start at 11.90 euros, you can see the shipping weight for each item on the detail page. The exact shipping costs will be calculated for you in the course of the payment process.

Taxes and customs duties

For deliveries to countries outside the European Union, additional costs may arise in individual cases, which we are not responsible for and which are borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). For more information on additional customs duties and costs for deliveries to non-EU countries, visit the European Commission's website. Information on import sales tax can be found on the website of the Directorate General of Customs.

B. Information regarding packaging material

All packaging materials can be disposed of in public collection containers. We only apply paper tape with water-based ink. Our filling material is made from corn starch, which can be disposed of as organic waste.

C. Payment information

1. PayPal Express

PayPal is one of the most popular payment methods for customers when shopping online. The advantage is that the payment is credited immediately to us as a dealer and we can send out your order immediately.

IMPORTANT: Even if you do not have a PayPal account, you can "continue as a guest" and make the payment without opening a new account. You will then be able topay with your credit card as usual.

2. Bank deposit

When paying in advance, you can conveniently transfer the invoice amount to our bank account. Please issue the transfer within 3 days after your order and provide the invoice number as payment reference. We will inform you separately of our bank details and the purpose of the transfer as part of the order processing. You do not have to leave any bank information or credit card details with us. As soon as we have received the payment, we will send your package immediately.

Please note that a bank transfer can take around 1-3 working days until the amount is credited to our account. Therefore please expect a short waiting time for delivery.

3. Credit card

Pay conveniently by credit card. We accept all major credit cards.

If you want to pay by credit card, please select the payment method PayPal. You will then be forwarded to PayPal where you select "continue as a guest" without having to create an account.


To do this, simply click on "Open PayPal account" after selecting PayPal. On the following page you can continue without registering an account and pay by credit card.

We apologize for the inconvenience and are currently working on making the credit card payment process more user-friendly.

4. BitPay

Paying via Bitcoin is fast and extremely secure. You can pay without disclosing confidential financial information and you don't need to open any account.

Use your compatible Bitcoin wallet for payment and scan the displayed QR code. The payment details (amount and recipient address) are automatically filled in by your wallet. Then just press Submit.

Important
: Please note that you make the payment within 15 minutes after clicking the link. The exchange rate is only fixed for this time. The network costs for the transaction are charged in addition and cannot be reimbursed.

 

Please contact us at support@nuede.de if you require any additional information.

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